We are seeking a highly skilled Business Analyst with deep experience in banking onboarding, compliance, and process optimisation. The ideal candidate is analytical, detail-oriented, and strong in both Agile and traditional BA delivery environments. Key Responsibilities Lead analysis and optimisation of customer onboarding workflows across banking channels. Perform detailed process mapping, gap analysis, and requirements gathering for end-to-end onboarding processes. Ensure compliance with regulatory and internal standards, including POPIA, KYC, BR-05, BR-08, and process optimisation standards BO-1 and BO-3. Collaborate with cross-functional teams—operations, risk, compliance, product, and technology—to deliver accurate business requirements. Support Agile delivery teams by defining user stories, acceptance criteria, and managing backlogs. Drive process re-engineering initiatives to enhance efficiency, reduce risk, and improve customer experience. Facilitate workshops, stakeholder interviews, and documentation of current and future-state process flows. Provide accurate reporting, traceability matrices, and support UAT/QA teams during testing cycles. Minimum Requirements BCom or IT degree (or equivalent). CBAP® certification is essential. 7+ years’ experience as a Business Analyst within banking or financial services. Strong background in onboarding process re-engineering, compliance, and regulatory alignment. Expertise in POPIA, KYC, BR-05, BR-08, BO-1, BO-3 and other banking standards. Skilled in Agile BA practices including user stories, backlog refinement, and working with Scrum teams. Advanced process modelling and mapping skills (Visio, BPMN, or similar). Key Skills & Competencies Workflow optimisation and customer experience improvement Why Join Us? Contribute to high-impact onboarding transformation initiatives. Work with dynamic teams driving efficiency, compliance, and customer-centric innovation. Opportunity to influence key processes at enterprise level in a leading banking environment.